Terms and Conditions
1. The order of souvenirs from this website constitutes a wholesale commercial transaction regulated by the Commercial Law in the respective country. Both Buyers and the Supplier are subject to all rights and obligations outlined there in.
2. To purchase the souvenirs at the wholesale prices listed on this site, the minimum order quantity /can be of several models or designs/ is £150.
3. We offer souvenirs in sets, usually in quantities of 10 or 20 pieces per design or mix.
4. The production time for the ordered items is about 5-10 working days, depending on the quantities and complexity of the model. When larger orders require more time, we will inform you in advance. If for any reason and through our fault we delay the production more than agreed, we will compensate you with 1% additional free souvenirs for each overdue day.
5. Each Souvenir is individually wrapped in a cellophane bag with a label. Standard packaging does not increase the cost of the products. Only upon request and requirement of the client, we can offer personalized packaging and label, the price of which depends on the quantity of the order.
6. Prices for individual items and sets are specified for each product. The advertised prices do not include local taxes and fees, which are the responsibility of the buyer.
7. We organize and dispatch the finished products with a courier service (most often DHL) to the address you provide. The transportation period, after the production of the items, depends on the courier's schedule and takes approximately 5-7 more working days. The cost of delivery to any point in UK and Ireland, payable when placing the order, is £20, regardless of the value and weight of the souvenirs. We cover the difference to the actual cost of the courier service.
8. YOU WILL BE NOTIFIED AT EVERY STAGE OF YOUR ORDER EXECUTION THROUGH YOUR EMAIL.
9. We provide the following bonuses and preferences:
- On first order we give 10% bonus in the form of free items or display rack.
- Every customer who reaches a total turnover of 2,000 euros becomes a "Special" and will receive 5% free bonus on all subsequent orders.
- Once you reach 20,000 euros in total turnover, you become a "Gold" and will receive a 10% free bonus on all subsequent orders, forever.
* Bonuses consist of various souvenirs with views from the same location for which you placed the order.
10. Each client has the right to reserve any design for themselves, which costs £10 for the first year and £5 for each subsequent year. The reservation period will be announced on the site and during it we will produce the respective design only for that client.
11. Personalizing and visualizing souvenirs with customer (your) photos and images is free of charge. All newly prepared designs according to your preferences will be sent to you by email for approval. If you order souvenirs with them, we will use these designs only for your souvenirs and for no other client. If you do not order souvenirs with them for more than 3 months, we reserve the right to publish them on the website and offer them to other clients to compensate for the work we have put into their preliminary processing.
12. As all products from Artex Studio are personalized for buyers, returns and exchanges are only possible in the case of admitted factory defects attributable to the manufacturer. In such cases, the buyer may return the damaged products at their expense within 14 days of receipt. If the complaint is justified, all damages (including return shipping) will be compensated or replaced with standard products, sent again at the manufacturer's expense.
13. Specific requirements and ideas of clients are discussed and negotiated individually. Personalized agreements take precedence over the General Terms and Conditions.
14. For distributors and wholesalers of souvenirs, we offer price discounts that are negotiated individually, according to the volume of purchases.